Job Title: Customer Support Executive – WFH – Remote
Location: Work from Home – Kerala
Number of Vacancies: 5
Experience Required: 0 – 5 Years
Salary: ₹10,000 per month + Performance-Based Incentives
Job Summary:
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. In this role, you will be the first point of contact for our customers, playing a critical part in delivering excellent customer service and building lasting relationships. Whether you’re a fresh graduate eager to start a rewarding career or an experienced professional in customer support, we welcome your application.
The ideal candidate is someone with strong communication skills, a problem-solving mindset, and a passion for delivering outstanding customer experiences. The position is open to individuals who are based in Thiruvalla, Kerala, or who are open to working remotely from home.
Key Responsibilities:
- Customer Interaction:
Respond promptly and professionally to customer inquiries via multiple communication channels including phone, email, and live chat. Ensure that all interactions are courteous, informative, and customer-centric. - Product/Service Support:
Provide accurate, relevant, and timely information about products and services, including support for order status, billing, returns, and usage queries. - Issue Resolution:
Handle customer complaints or issues with empathy and efficiency. Aim to resolve issues on the first contact whenever possible. Escalate more complex or unresolved matters to relevant departments for further handling. - Record Management:
Maintain detailed records of customer interactions, transactions, feedback, and complaints using internal systems. These logs are essential for quality control, training, and service improvement. - Collaboration:
Coordinate and collaborate with internal teams such as Sales, Operations, and Technical Support to address customer concerns and improve service delivery. - Continuous Learning:
Stay updated on product changes, new features, pricing updates, and company policies. Attend training sessions and team meetings to continuously improve your knowledge and performance. - Website Content Support:
Assist in updating product and service content on the company website using a Content Management System (CMS). Ensure that information displayed to customers is current, accurate, and engaging. - Telemarketing (Optional):
Candidates with prior experience in telemarketing or telesales will be given preference. Occasionally assist the sales team with follow-up calls, promotions, or surveys.
Candidate Requirements:
- Educational Qualification: Minimum 10+2; Graduation preferred.
- Experience: 0 to 5 years in a customer service, tele-calling, or help desk role.
- Strong verbal and written communication skills in English; proficiency in regional languages is a plus.
- Basic computer skills and familiarity with MS Office tools.
- Ability to use CRM tools and email platforms.
- Excellent listening skills, patience, and the ability to handle difficult situations calmly.
- Self-motivated and able to work independently in a remote setup, if required.
- Prior experience with telemarketing, customer support, or content management systems is an advantage.
Why Join Us?
- Opportunity to work in a customer-facing role that directly impacts business success.
- Flexible work options, including the possibility to work from home.
- Friendly and collaborative team environment.
- Structured training and onboarding process to set you up for success.
- Growth opportunities for high-performing individuals.
If you enjoy helping others, resolving problems, and being part of a growing, customer-focused organization, we’d love to hear from you. Apply now to start your journey with us!
Pan Asia HR Solution aims to revolutionize the workforce landscape. With a customer-centric approach, we deliver bottom-line benefits and work effectively with our clients. Our extensive reach, market expertise, and innovative business models ensure that we stay ahead of the curve.
Pan Asia HR Solution is a progressive and innovative IT Workforce Solutions company. It was incorporated with a mission to serve Indian Customers and Global customers in India.
Pan Asia does not charge candidates any fee at any stage of the recruitment process
