No of Vacancies : 5

Experience : 0-5 years

Job Location: Thiruvalla, Kerala / Work from Home

Salary: 10,000 INR per month + Incentives

Job Summary : As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer inquiries, resolving issues, and maintaining positive relationships with our valued customers.

Responsibilities:

• Respond promptly to customer inquiries through various communication channels, including phone, email, and live chat.
• Provide accurate and helpful information to customers regarding our products/services, order status, billing, and other related queries.
• Resolve customer complaints and issues in a professional and timely manner to ensure customer satisfaction.
• Escalate complex or unresolved issues to the appropriate department for further investigation and resolution.
• Maintain a comprehensive knowledge of our products/services, policies, and procedures to assist customers effectively.
• Keep records of customer interactions, transactions, comments, and complaints for internal reporting and improvement purposes.
• Collaborate with other team members and departments to improve overall customer experience and service efficiency.
• Stay up-to-date with product knowledge and company updates to provide accurate information to customers.
• Update website Content through content management system
• Experience in Telemarketing will be an added advantage